Service Level Agreement
Effective 2026-06-13. Applies to Growth and Enterprise plans. The Free and Starter tiers are not SLA-covered.
1. Definitions
- Monthly Uptime Percentage means the percentage of minutes in a calendar month during which the Simple Council application surface was Available.
- Available means the application responded with HTTP 2xx to a Synthetic Monitor request to
/api/health. - Excluded downtime is planned maintenance announced at least 72 hours in advance, a force majeure event, or a customer- caused outage (eg incorrect DNS configuration, exhausted Azure subscription).
2. Uptime commitment
| Plan | Target | Measured window |
|---|---|---|
| Growth | 99.9% | Calendar month |
| Enterprise | 99.95% | Calendar month |
3. Service credits
If Simple Council misses the uptime commitment in a calendar month, the affected customer is entitled to a service credit applied to the following invoice. Service credits are the sole and exclusive remedy for an SLA miss.
| Monthly Uptime Percentage | Service credit |
|---|---|
| Less than target, ≥ 99.0% | 10% of the affected month's fees |
| Less than 99.0%, ≥ 95.0% | 25% of the affected month's fees |
| Less than 95.0% | 50% of the affected month's fees |
4. How to claim
Submit a credit request to support@simpleintelligence.iowithin 30 days of the affected month. Include your workspace id and the approximate time range. We will respond within ten business days.
5. Status page
Real-time and historical status are published at /status.